|Welcome to the Troubleshooting area. Here you can get
information and suggestions for problems you may be experiencing.
Click on a problem below for information and suggestions related to that problem. Or choose an item from the menu to the left.
If this area does not provide the information you are looking for, select the feedback option in the menu to the left, and send us a description of your problem.
If you have forgotten your Sign-On ID or Pass Code, send a feedback
message stating this fact to the Support Desk. Be sure to include your name with the
message. You will then be contacted to verify your identity. Upon verification, this
information will be presented to you again.
When you request an account to be added, the request is placed in a queue for
verification. This verification process may take a couple of business days. If, after a
couple of days have passed, the account doesn't show up in your account summary page, send
a message to the Support Desk and the matter will be researched.
Posted transactions to your account are tracked by the system from the point of
enrolling or adding the account. So, as time goes by, transactions will begin to show in
your register. If you have had transactions in your register in the past, and they are no
longer showing, send a message to the Support Desk, and the matter will be researched.
Recommendation: This is most commonly caused by your browser not being configured to accept cookies.
You should be aware that Application Name depends on cookies to verify your identity after signing in. If you've disabled cookies from within your browser, or if you are running third-party software that intercepts or deletes cookies, you will not be able to use Application Name to manage your accounts.
With Microsoft Internet Explorer, you have the option of ordering your browser to disable all cookie use, to accept all cookies, or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.
If you have your cookies disabled, you will be presented with an ALERT page whenever you attempt to Sign-in to Application Name.
If you chose to be prompted every time a cookie is offered, you will get a number of dialog boxes after signing in asking whether you want to accept the cookie. If you answer yes to these dialog boxes, you will be allowed to use the system. If you answer no to any of these dialog boxes, you will be presented with the ALERT page.
Changing how your browser deals with Cookies
In Internet Explorer 4.0:
In Internet Explorer 5.0:
In Netscape Navigator 4.0: